Privacy Policy

This Privacy Policy explains how Conivo ("we", "us", "the app") collects, uses, and protects your information when you use the app. By using Conivo you agree to this policy.

1. Information We Collect

• Account information: email address, display name, and username you provide when registering.
• Profile & vehicle: optional profile photo and optional car details (brand, model, year, color, license plate). You can save up to three cars in your Garage and choose an active one.
• Location data: your device's GPS location (latitude, longitude, heading, and speed) while you are actively using a map or convoy, used to show you on the map, share your position with your convoy, and provide navigation.
• Content you create: convoys and routes, posts and reels (photos and videos), captions, comments, likes, chat messages (direct, convoy, and community rooms), friend connections, and reports you submit.
• Photos & videos: images and videos you choose to upload for posts, reels, your profile, your Garage cars, or support chats. Media is compressed and stored on our secure cloud storage.
• Microphone audio: captured only while you are in a convoy voice channel, on a one-on-one voice or video call, or in Conivo TV, and transmitted in real time to the other participant(s). We do not record or store call or voice audio.
• Camera (calls & Conivo TV): your live camera is used only while you are on a video call (and only if you turn it on) or while you are in Conivo TV. The video is streamed in real time to the other participant and is not recorded or stored by us, except that a report may capture a single still image for moderation (see below).

2. How We Use Your Information

• Provide core features: convoys, shared routes, live map, navigation, group voice, one-on-one voice and video calls, Conivo TV (random video chat), chat, and the social feed (posts and reels).
• Show your profile, posts, reels, and (when enabled) live location to other users.
• Send in-app and push notifications for messages, likes, comments, friend requests, and convoy invites.
• Maintain safety through reporting and moderation of content and accounts.

3. How Your Information Is Shared

• With other users: your profile is visible to other users. Location sharing is off by default and never automatic — each session you must manually turn it on before your live location is shown. It is then shared only with members of a convoy or brand server you join, for that session. The main discovery map shows active convoys — it does not plot other users' locations. Turning off Share Location (or reopening the app) stops your location from being broadcast.
• Posts & reels: content you publish is shown in the feed and on your profile to other users. Public content and any share link you generate may be viewable by anyone with the link, including outside the app. Others can like, comment on, and share your content. You can delete your own content at any time.
• Chat: messages and photos are shared with the recipient, convoy members, or brand-server participants. Messages and images you send to our support team are visible only to you and our support staff.
• Voice & video calls: one-on-one calls stream your live audio (and video, if you enable your camera) in real time only to the person you are calling. Calls are peer-to-peer where possible and are not recorded or stored by us; we keep only a basic call log (who called whom, and when) so your call history shows in chat.
• Conivo TV (random video chat): when you use Conivo TV, your live camera and microphone are streamed in real time to one random, anonymous user at a time. Your approximate country (from your IP or a region you pick) is used only to match you with people on the same regional "server". Conivo TV is intended for users 16 and older.

Conivo TV — Rules

Conivo TV is a live, random one-on-one video chat. These rules are strictly enforced — breaking any of them leads to a Conivo TV ban (temporary or permanent):

• No nudity, partial nudity, underwear, or sexual/suggestive content or behavior of any kind.
• Do not expose or show private body parts, and do not perform sexual acts on camera.
• No swearing, insults, hate speech, harassment, threats, bullying, or degrading others.
• No offensive gestures — including the middle finger.
• Keep your face visible in the camera frame. Do not hide, cover, or point the camera away from yourself.
• No violence, weapons, drugs, alcohol, or any illegal activity on camera.
• No minors. You must be 16 or older (or the age of majority where you live) to use Conivo TV.
• Do not record, screenshot, or share other users without consent, and do not share personal contact details.

Any user can report another with one tap, and moderators may watch live streams to enforce these rules. Serious or illegal conduct results in a permanent ban and may be reported to law enforcement.

• Conivo TV is moderated — live monitoring: to keep Conivo TV safe, our moderators may watch and listen to live Conivo TV video and audio streams in real time to detect abuse, harassment, nudity, or other violations. By using Conivo TV you consent to this live moderation. We do not routinely record the streams; however, if you or another user files a report, a still image of that moment (of both the reported user and the reporter) may be captured and stored securely for review. Reports and Convo-TV bans are tied to your account for safety enforcement.
• Road alerts: when you report a road event (police, accident, traffic or hazard), a marker is placed at your then-current location and shown to other drivers. Reports are tied to your account for moderation but appear to others without your name, and unconfirmed reports expire automatically.
• Moderation review: when a report is submitted, our moderators may review the relevant chat messages tied to it to investigate and enforce our community rules. Chats are not monitored proactively — they are accessed only in response to a report or a safety/legal concern.
• Service providers: we use trusted third-party providers to operate certain features — such as map display, place search and routing, real-time voice, and secure cloud hosting. These providers process only the data needed to deliver their function (for example, route coordinates to calculate directions, or audio for live voice).
• We do not sell your personal data or share it with advertisers or data brokers.

4. Permissions

• Location (while in use / background): show you on the map, share with your convoy, and navigate while driving.
• Microphone: in-convoy voice communication, one-on-one voice and video calls, and Conivo TV random video chat.
• Camera & Photo Library: set your profile picture, add your Garage cars, create posts and reels, make video calls, use Conivo TV random video chat, and attach photos in support chat.
• Notifications: alert you to messages, requests, and invites.

You can change these permissions at any time in your device settings.

5. Your Choices & Controls

• Share Location toggle — stop broadcasting your global location at any time.
• Notifications toggle — turn app notifications on or off.
• Block — block another user so you no longer appear to each other.
• Report & delete content — report a post, reel, comment, message, or user, and delete your own posts, reels, and comments at any time.
• Change password from Settings; sign out at any time.
• Account deletion — contact us to request deletion of your account and associated data.

6. Data Retention & Security

We retain your data while your account is active. Your data is stored on secure cloud infrastructure with access controls that restrict who can read it. Voice and video, including Conivo TV streams, are live and not stored — the only exception is a still image captured when a Conivo TV report is filed, which is stored securely and used solely for moderation. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.

7. Children

Conivo is not directed to children. You must meet the minimum age required in your country (at least 13, or higher where applicable) to use the app. Conivo TV (random video chat) is restricted to users 16 and older.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

9. Contact

If you have questions about this Privacy Policy or your data, you can reach our support team in the app at Settings → Chat with Support Team. We aim to respond within 24 hours.